Job Description
Kapcharge is seeking a Customer Success Specialist with experience in delivering a positive customer experience, from onboarding to ongoing support.
What We Offer
- Competitive salary
- Opportunities for professional development and career advancement
- Comprehensive health benefits
- Vibrant company social calendar
- Complimentary snacks, coffee & tea available all day
Responsibilities
- As a member of the Customer Experience Team, act as a contact for customers, provide guidance, product knowledge, and support
- Assist with customer onboarding
- Prepare customer onboarding implementation plans
- Arrange product training sessions
- Proactively contact customers post-implementation based on account health metrics
- Build and maintain strong relationships with customers
- Support periodic business reviews, assess customer satisfaction
- Analyze customer performance data and reports to help identify areas for optimization and growth
- Respond to customer questions and inquiries
- Act as a customer champion by capturing feature requests and feedback
- Identify challenges and work cross-functionally to implement process improvements
We are excited about you if you have
- A university or college diploma/degree
- 2+ years relevant experience in support, customer success, account management, or similar client-facing roles
- Bonus point for previous experience in onboarding, Saas, project management, or payments
- Tech-savvy with the ability to quickly learn and explain products
- Ability to prioritize and manage time effectively across multiple projects
- Strong communication skills, both written and verbal
- Enthusiasm to collaborate with customers and other team members
- Passion for delivering an amazing customer experience
Job Type
Full-time, onsite at our Montreal office (steps from the Du College metro station)