Support required? Submit here!
Need support? Answer the following question, then fill out the online form.
* When submitting a support ticket, we kindly request that you provide a thorough summary of your concerns, including as much detail as possible. Once our support team reaches out to you, there may be cases where you will be requested to provide supporting documents. Your cooperation in furnishing any relevant supporting materials would be appreciated as it can aid us in addressing your concern effectively.
You can also file a support ticket mail:
Mail within Canada
510 Decarie Boulevard
Montreal, QC H4L 3K9
Mail within the United States
Kapcharge USA Inc.
1201 N Orange St #600
Wilmington, DE 19801
Upon receiving your support ticket, Kapcharge will provide an acknowledgment within seven (7) days. Subsequently, within thirty (30) working days, you can expect Kapcharge to furnish its final decision in response to your ticket.